
Packages, Plans and the Repeat-Purchase Trap
Swum cohorts show very different 90-day repeat-purchase rates by first product. The lower number can mean a product is still doing its job.
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Swum cohorts show very different 90-day repeat-purchase rates by first product. The lower number can mean a product is still doing its job.
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A trailing 12-month Swum view shows completed bookings building sharply in spring and lesson delivery peaking in June, alongside rapid provider growth.
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Provider-initiated Swum cancellation records had much shorter notice than parent-initiated records. That finding points to operations, not blame.
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A Swum cohort analysis finds 77.2% of eligible under-24-hour first bookings had another completed order within 90 days. Urgency did not mean low commitment.
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Duration-linked Swum orders show a $144.20 median hourly equivalent for eligible 15-minute orders and $122.40 for 30-minute orders—with important limits.
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Among eligible family-provider pairs, 85.5% had another observed countable lesson within 30 days of their first observed lesson on Swum.
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New aggregate Swum analysis follows 4,293 cancellation records through explicit remedies and subsequent completed orders with the same provider.
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Individual bookings and recurring plans occupy very different shares of Swum orders and lesson records. Here is why transaction count can misread the business.
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Thirty minutes dominated Swum lesson records, while 15-, 20- and 30-minute formats together represented 84.1% of the measured cohort.
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